 |
 |
|
|
Frequently Asked Questions about Sites In A Click  General: What is Sites In A Click website builder? Sites In A Click was developed to assist small to medium sized businesses, independent contractors, start-up businesses and non-profit organizations to develop a web presence with a professional, yet affordable website. Sites In A Click takes you through every step on the way to building a unique website that is customized to fit your specific needs. Sites In A Click also hosts your website and makes sure your website is in front of the online world 24/7. We have state-of-the-art equipment as well as highly trained professionals that are here to ensure your website is available to your customers and viewers at all times. Top Why should I use Sites In A Click website builder? If you are a small to medium size company that wants to get your products and services online, but you don't have the finances to spend on having someone else build and maintain your site, Sites In A Click is for you. Often companies jump right in and spend thousands of dollars on website design only to find out that the site doesn't meet their specific needs. With Sites In A Click, you design your site the way you want and make changes as needed without the high cost of a webmaster. Top What does Sites In A Click cost? Sites In A Click costs just $9.95 per month, and has no initial setup charge. If you want to purchase a Sites In A Click site that includes a shopping cart, the cost is just $24.95 per month, with no initial setup charge. If you want to purchase a domain to host your site under, the cost will be $15.95 per year for the number of years you choose. If you already own a domain that you want to host your site under, there will be a one-time fee of $15.95 to transfer the domain for your new site. As part of the transfer process, the length of your domain registration will be extended by one year. Top What are the system requirements for using Sites In A Click? Your Sites In A Click site will be hosted at Top Level Media. Once you have built and published your site, it will be available even when you are not connected to the Internet. To build your site you have to have Microsoft Internet Explorer version 5.0 or later, Netscape version 6.0 or later, or Opera version 6.0 or later. You will also have to have JavaScript and cookies turned on when you are building or modifying your site. Once your website is published, almost any browser should be able to reach and see your published site. If you don't like cookies on your PC, you can turn that feature off and delete our cookies after you log off the Sites In A Click Builder. Top Sites In A Click takes your data security very seriously. We use 128 bit keys
to provide the kind of web security all customers should
demand from Internet hosting companies. Any financial information we
collect from you or your customers is securely transmitted to us. Unlike
many of our competitors, once we receive financial information, we encrypt
it again with even tougher encryption just to make sure that your information
stays secure. Our Internet servers also include several other mechanisms
to protect you and your website even further. We also automatically audit
all our servers on regular intervals. Top How fast can I have my website up and running with Sites In A Click website builder? That all depends on you. You can take as long or as little time as you need to build your website. Using Sites In A Click streamlines the process so all you really have to do is make decisions on design templates and color and enter the content (i.e. text and images), as you want it to appear on your website. It should be noted that if you purchase a new domain name, it may take up to two business days before your site will be available on the Internet. This is to allow time for your domain registration to be processed. Top How many pages can I have in my website? Sites In A Click websites consist of a homepage, plus up to eleven additional pages of your choosing. If you also purchase a shopping cart, the shopping cart is in addition to these other pages. Top Are reports of usage of my website available? Yes, Sites In A Click provides online reports showing information about usage of your website. These are also sometimes referred to as log analysis reports or site traffic analysis reports. Statistics on the report are updated nightly and show usage statistics for the last 12 months of usage of your website. Among the types of site usage data provided are usage by month, day, and hour, as well as usage per web page. Top Yes, you can add HTML tags to any paragraph or item description fields. Simply add the HTML tags to the fields when editing the pages in the Page Editor. This will allow you to add links, images, and advanced text formatting to your paragraphs of text. Top Free One Month Trial: How does the site builder free trial work? We feel so strongly about the benefits and features of our Sites In A Click website builder, that we want to allow you to take advantage of this product free of charge for one month. We are confident that you will be completely satisfied with your website and will want to continue using your Sites In A Click website once your free trial has ended. If for any reason you are not satisfied with the Sites In A Click service, simply send an email to billing@sitesinaclick.com before the end of your one month trial and let us know that you would like to cancel your account. Top Why do I have to enter my credit card information? Sites In A Click asks for your credit card information to ensure that you have a valid means of paying for your Sites In A Click service should you choose to take advantage of a Sites In A Click website beyond your one month free trial. No hosting charges will be processed against your card until after the one month free trial period has ended. Top What if I want to purchase a domain for use during the trial period? You can purchase a domain name for use with your website during the trial period. However, you will be charged for the domain name registration. Domain registrations are handled through a third party (Verisign) and cannot be cancelled after the domain is initially registered. Therefore, we must charge you $15.95 per year for the domain. If you sign up for a domain and later cancel your Sites In A Click account, that domain is still owned by you and can be transferred to another hosting provider. Top How can I host my website without being charged for a domain? You can build and host your own website free for one month by hosting without a domain when you sign up. For more information about hosting with or without a domain name, see Do I need to get a web address? You can always choose to add a domain to your Sites In A Click account at a later point. Top Simply send an email to the following email address:
We will then cancel your Sites In A Click account. Remember that notification must be received within the first month after you have signed up for Sites In A Click. Top What if I don't cancel by the end of the month? If you fail to cancel your Sites In A Click account within the first month of your trial period, you will be charged for the second month of hosting. You can still cancel your account at that time; however, you will be responsible for hosting fees for the second month if you do not cancel your account prior to month's end. Top Hosting/Domains: Sites In A Click not only helps you build a professional website, but we provide hosting services as well. What this means to you is we provide the infrastructure required to make your website available to your customers and potential customers. This includes the hardware, software and communications lines required by a web server. The content (your web page) on the server is controlled by you. It's like renting space on a billboard. The billboard company provides you with the billboard for a fee and you provide the information that goes on the billboard. Top What is a web address (aka: domain name)? Think of your web address as you would your street address only with the advantages of using an easy to remember, unique identifier such as your company name or the nature of your business. Your web address is like the sign on your front door, all your customers have to do is type in the domain name and they have opened the door to your business. For example, our web address/domain name is sitesinaclick.com. It says it all. What we do and what we are called. In more technical terms, a web address is the official name of a computer connected to the Internet. Computers use Internet Protocol (IP) number to locate each other on the Internet. People use domain names because they are a lot easier to remember than a series of numbers. The domain name system (DNS) refers to the database system that looks up host IP addresses based upon these domain names. Top What is the difference between .com, .org, .info, etc.? Every domain name has a suffix that indicates which top-level domain (TLD) it belongs to. A TLD is simply a way to differentiate domain names. Sites In A Click allows you to register a domain in one of the following TLDs: .com, .net, .org, .biz, .info, .us, or .name. In general, domains under all TLDs can be purchased for any use. However, there are some exceptions to this:
Do I need to get a web address? After you begin building your website with Sites In A Click website builder, you will be given three options on how you can host your new website:
What if I can't find a domain name that isn't already in use? Sometimes it is hard to find a unique domain name that is not taken. You can still, however, proceed with the signup process and host your site without a domain until you find a domain name that is not taken. Later you will be able to add your own domain name using the Add A Domain function under the Site Manager. Top I just signed up for a domain, so why do I get an error when I try to browse to my website? Domain registrations may take up to two days to be completed. Until that time, you can access your website using an alternative URL of http://biz.sitesinaclick.com/ followed by your Sites In A Click login. For example, if your login is jonsmithco, your alternative URL would be http://biz.sitesinaclick.com/jonsmithco. Top Shopping Cart: A shopping cart is a portion of your website that allows you to sell your products on the Internet. It gives you the tools you need to enter information about your products, to display your products on your website, and to allow customers to simply and securely purchase your products. Top How does a shopping cart work with my Sites In A Click site? Your shopping cart will be available to customers as a link from your website. Like all other pages on your website, you can give this link any name you want. Your shopping cart will use the same color scheme as the rest of your website. The tools that you will use to maintain the information for the items to be sold in your shopping cart will be available within the Site Manager tool that is used to maintain the rest of your website. Top If you want to purchase a Sites In A Click site that includes a shopping cart, the cost is just $24.95 per month, with no initial setup charge. Top Your Sites In A Click shopping cart allows you to have up to 200 items available for sale. These items can be grouped into any number of categories to allow simplified searching for your customers. Top What type of product information can I show? The information you can provide for items include the following:
You can also optionally upload an image to be displayed for the item in the shopping cart. Top What payment methods can I accept from customers? The Sites In A Click shopping cart is setup to accept payments using PayPal and/or any of the following credit cards:
Will the shopping cart process my credit card payments? The Sites In A Click shopping cart will not actually charge the customer's credit card. It will only pass along the credit card information to you. So, after receiving the order information, it is your responsibility to charge the customer's credit card for the amount of the order. Therefore, your business will need to be equipped to handle processing of credit card payments (using a merchant account, etc). If you don't already have a merchant account, Sites In A Click has partnered with ProPay to provide our customers with an easy-to-use credit card processing solution. ProPay is a cost-effective alternative to traditional merchant account offerings providing individuals and small businesses the ability to process credit cards. ProPay gives you the ability to process Visa, MasterCard and Discover. For more information, or to signup for a ProPay account, visit www.propay.com. Top The order information will be emailed to you. If the order was paid for with a credit card, Sites In A Click will email the order to the email address you specify when setting up your shopping cart. The email will contain the items and quantities ordered, the bill-to and ship-to addresses, shipping and tax amounts charged, and any other information needed to complete the order. In addition, there will be a link to a web page that will allow you to view the credit card information used to pay for the order. This web page is hosted on a secure server that will provide access to the data only across a secure connection, and only after multiple security checks have been completed. As part of this security check process, you will need to enter your Sites In A Click password before being able to view credit card data for orders placed from your shopping cart. If the order was paid for using PayPal, you will receive an email from PayPal containing the order information. Top Why not send the customer credit card data via email? The security of confidential information, such as the credit card used to place orders, is of the utmost importance to Sites In A Click. Sending such confidential information via email is inherently insecure, unless the data is encrypted. However, sending encrypted email would require that all of our Sites In A Click users have special software installed on their computers in order to read the encrypted email. This would require extra charges and inconvenience for our customers. Instead of this, Sites In A Click has developed a simpler, yet more secure method for storage and retrieval of credit card data for orders. The credit card data can only be viewed on a secure web page after multiple security checks, including the entry of your Sites In A Click password, have been completed. Top Is the customer credit card data secure? Sites In A Click takes your data security very seriously. We use 128 bit keys
to provide the kind of web security all customers should
demand from Internet hosting companies. All credit card information is securely transmitted
to us. Unlike many of our competitors, once we receive financial information, we encrypt
it again with even tougher encryption just to make sure that your information
stays secure. Our Internet servers also include several other mechanisms
to protect you and your website even further. We also automatically audit
all our servers on regular intervals. Top The Sites In A Click shopping cart setup process allows you to specify in which states you are responsible for collecting sales tax. Any customers placing orders to be shipped to those states will be charged sales tax at the rate applicable for the ship-to zip code. The Sites In A Click shopping cart software will automatically calculate the sales tax that is applicable to that zip code. (Note: This only applies to orders paid for using credit cards. If an order is paid for using PayPal, PayPal will calculate the taxes on the order using the tax information setup in your PayPal account.) Top How are shipping charges handled? The Sites In A Click shopping cart will automatically calculate shipping charges based on the shipping options you specify when setting up your cart. There are three separate types of shipping charges that could be used:
Each of these three types is independent of the others and may be used in any combination (or not at all if you never wanted to charge for shipping). For example, you could charge only a per order charge. Alternately, you could charge a per order charge, a per item charge, and a custom shipping charge. Again, any combination of the three types may be selected. Shipping charges will apply to the order as a whole. It is not possible to have shipping charges that apply to only certain items within an order. (Note: This only applies to orders paid for using credit cards. If an order is paid for using PayPal, PayPal will calculate the shipping on the order using the shipping information setup in your PayPal account.) Top How is PayPal integrated with the Sites In A Click Shopping Cart? PayPal can be selected as a method of receiving payment for orders placed through a Sites In A Click shopping cart. In order to choose to receive payments using PayPal, you will need to already have an account setup with PayPal. You will then need to enter the email address used for your PayPal account on the Setup screen in the Cart Manager. If you have selected to receive payments using either credit cards or PayPal, the shopper will choose which of those two methods to use for payment. When a shopper chooses to pay for an order using PayPal, the checkout process will take them to the standard PayPal payment web page, where they can either setup a new PayPal account or pay using an existing PayPal account. After paying using PayPal, the shopper will be returned to the homepage of your Sites In A Click site. When a shopper pays with PayPal, the entire checkout process happens on the PayPal website. In addition, all shipping and tax calculations are handled by PayPal, regardless of what is setup within Sites In A Click for shipping and tax calculations. Also, the emails notifying you and the customer of the order will come from PayPal instead of from Sites In A Click. Top |
|
|
Contact Us |
